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Common Questions from Our Valued Clients

We believe in transparency. Here are quick answers to common questions about our services, team, and commitment, so you can choose Cleanzy with confidence.

Our FAQs

Frequently Asked Question from Our Clients

Getting Started & Booking

How do I get a quote for Cleanzy's services?
It’s super easy and free! Simply visit our “Get a Quote” page on our website, fill out the quick online form with details about your cleaning needs, and we’ll get back to you promptly with a personalised estimate. You can also give us a friendly call to chat about your requirements.
Cleanzy is proud to offer our professional cleaning services across many key Melbourne suburbs, including Brighton, Caulfield, Toorak, Sandringham, Oakleigh, Chadstone, Camberwell, and Surrey Hills. If your specific area isn’t listed, please reach out – we’d love to see if we can help!
For regular cleans, booking a week in advance is often best to secure your preferred time. For End of Lease or larger Commercial cleans, we recommend booking at least 1-2 weeks ahead to ensure we can accommodate your specific dates and requirements.
You can do both! Our online quote form is a great starting point. Once you receive your quote, you can often book directly. If you prefer to chat or have unique requests, a phone call is always welcome.

Our Team & Trust

Are your cleaners insured and background-checked?
Absolutely! For your complete peace of mind, all Cleanzy professionals are rigorously vetted, have undergone thorough background checks, and are fully insured. Your safety and trust are our top priorities.
Our dedicated cleaning professionals are part of the Cleanzy family, whether as direct employees or trusted, long-term contractors. This ensures consistent quality and adherence to our high standards.
We always strive to send the same dedicated cleaner or team for recurring services. This helps build familiarity and ensures consistent results tailored to your specific preferences.

Service Details & Inclusions

What's included in a standard house clean?
A standard house clean typically includes dusting all surfaces, vacuuming and mopping floors, cleaning bathrooms (toilets, showers, sinks), and tidying kitchens (benches, sinks, exterior of appliances). We focus on general upkeep to keep your home fresh.
Our End of Lease cleaning is incredibly comprehensive, designed to meet strict real estate standards. It covers everything from detailed kitchen and bathroom cleaning (including oven and inside cupboards) to wall spot cleaning, floor care, and internal window cleaning. Yes, we offer a bond back guarantee! If your agent isn’t satisfied within 72 hours, we’ll re-clean for free.
Yes, we certainly do! Our deep cleaning service goes beyond a standard clean, tackling grime buildup in overlooked areas, inside cupboards, detailed bathroom scrubbing, and more. It’s perfect for a seasonal refresh or before a special occasion.
Absolutely! We believe in tailored solutions. You can discuss your specific needs when requesting a quote, and we’ll create a cleaning plan that perfectly fits your priorities and budget.
For internal windows, ovens, and fridge interiors, these are typically considered add-on services or are included in our End of Lease/Deep Cleaning packages. Please specify these needs when you request a quote.

Supplies & Products

Do I need to provide cleaning supplies or equipment?
No, you don’t need to lift a finger! Cleanzy comes fully equipped with all the necessary professional-grade cleaning products and state-of-the-art equipment to deliver an exceptional clean.
Yes, we are committed to sustainability! We offer eco-friendly cleaning options using high-quality, non-toxic, and biodegradable products upon request. Please let us know this preference when you book your service.
Yes, we prioritize the safety of everyone in your home, including your beloved pets. We use products that are generally safe when used as directed. If you have specific concerns or allergies, please inform us, and we’ll choose appropriate products.

Scheduling & Management

What are your operating hours for cleaning services?
Our cleaning services can be scheduled during business hours and often outside them, including evenings and weekends, especially for commercial clients. Our customer service team is available from Monday to Friday, 9 AM to 5 PM AEST, to assist with bookings and inquiries.
We understand that plans can change. Please contact our friendly customer service team as soon as possible to reschedule or cancel. We kindly request at least 24-48 hours’ notice to avoid any cancellation fees.
It’s entirely up to you! Many clients prefer to be out so they can return to a sparkling clean home. If you won’t be home, please provide clear instructions for access (e.g., key pickup, lockbox code).

Quality & Satisfaction

How do you ensure the quality of your cleaning services?
Our commitment to quality is unwavering. We achieve this through rigorous staff training, adherence to detailed cleaning checklists, regular quality checks by supervisors, and most importantly, actively seeking and incorporating your valuable feedback to continuously improve.
Your complete satisfaction is our goal! If you’re not absolutely thrilled with any aspect of your clean, please contact us within 24-48 hours. We promise to return and re-clean the specific area at no additional charge.
We welcome all feedback as an opportunity to improve. Please contact us directly via phone or email with any concerns. Our team is dedicated to resolving issues quickly, courteously, and to your satisfaction.

Payment & Other

How do I pay for your services?

We offer convenient payment options, including  credit card, bank transfer, secure online payment gateways. Payment details will be provided when you book your service.

The best way to stay in the loop is to follow us on our social media channels [mention platforms like Facebook, Instagram] and subscribe to our newsletter (if applicable) for special offers and cleaning tips!

No. We provide clear, upfront pricing with no hidden charges. You’ll always know what you’re paying for.

Delivering pristine spaces and peace of mind across Melbourne’s homes and businesses, one spotless detail at a time.

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